OK… so I moved apartment 3 months ago and despite asking the Gas Company to take the bill out of my name at the old house 3.5 months ago nothing has happened. Obviously as with most things here this is not a simple procedure! In England they send you the final bill to your new address and revert the bill at you previous address to The Occupier.
Two months after making the request they finally call me to make an appointment to come to the house and remove the gas meter! Apparently this is the only way I can get the bill out of my name!!!! Slight problem though…. I moved out of the house and no longer have the keys! Completely insane! Do they really have to go to such extremes to change the name on the bill? Obviously in the mean time bills are arriving for gas I haven’t used.
So we accepted the first appointment, having retrieved the house keys from the landlord. Since I have to work, like the most people, RB went to wait for the gas men to arrive. An entire afternoon of waiting and no one turns up. We make another appointment. This time the landlord intelligently gives me only the apartment door key and not the one to the main street door. Obviously the Porter chooses this day not to be there so I can’t even get in the building!
I have another appointment for next Friday so fingers crossed. How can they expect people to take entire mornings or afternoons off from work to hang around and wait for them? It’s disgusting. I guess I should just be glad that they didn’t just turn up and disconnect it before we had moved out, without any warning, like the electricity company did!
Just to add to the fun the Telecom Company cut my phone off on Saturday for no reason. I couldn’t even dial the helpline! RB called from his home and was told to call back if it wasn’t working again by Tuesday evening!!! What a service!!! When I asked if I would get a refund/ discount for the 4 days service which I have already paid for, and would not be provided with, I was met with shock! Will customer service ever exist here?!
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